> ## Documentation Index
> Fetch the complete documentation index at: https://developers.vfbulk.ie/llms.txt
> Use this file to discover all available pages before exploring further.

# Use cases

> Common business scenarios for Vodafone Bulk Text integrations.

Vodafone Bulk Text helps you send high-volume SMS from the systems your team already uses. Use it when a message needs to reach customers, staff, or stakeholders quickly.

## Customer notifications

Send account alerts, order updates, booking confirmations, or service changes from your CRM, commerce platform, or customer database.

Typical payload fields:

* `text` for the customer-facing message
* `from` for the approved Sender ID
* `recipientInfo[].msisdn` for the recipient number
* `recipientInfo[].notifyId` for your internal record reference

## Appointment reminders

Use scheduled sends for reminders that must arrive before a booking, collection, visit, or service window.

```json title="Appointment reminder" icon="calendar-check" wrap theme={"system"}
{
  "text": "Your appointment is tomorrow at 10:00. Reply CONFIRM or CANCEL.",
  "from": "Vodafone",
  "campaignName": "Appointment reminders",
  "recipientInfo": [
    { "msisdn": "353861234567", "notifyId": "appt-8821" }
  ],
  "sendAt": "2030-06-01T09:00Z"
}
```

## Staff updates

Send operational updates to employees, contractors, or field teams. Use `notifyId` to match each callback to a shift, rota, incident, or workforce record.

## Promotions and marketing campaigns

Send promotional campaigns to opted-in recipients. Include opt-out instructions where required and maintain your suppression list when you receive STOP or OPTOUT replies.

<Warning>
  You are responsible for consent, opt-out handling, and sender registration requirements. See [Compliance](/guides/compliance).
</Warning>

## Time-sensitive service alerts

Use SMS for outage notifications, incident updates, delivery changes, and urgent operational messages. For high-priority workflows, store webhook and DLR callbacks so your system can reconcile message status later.

## CRM and database integrations

Most integrations follow the same pattern:

1. Read recipients from your CRM or customer database.
2. Request an access token from `https://auth.vodafone.com/token`.
3. Send a campaign through `POST /api/v2/Campaign`.
4. Store the response and `notifyId` values.
5. Receive webhooks and DLRs at your callback endpoint.
6. Update each customer or campaign record with the final status.

See [Architecture](/guides/architecture) for the full system flow.